Forward STAR Data Reporting Guidelines

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Definition of Adjusted Rooms Available

Total number of rooms a property has available in its inventory to be booked. Please note that Forward STAR allows for variable room inventory to be considered as long as there is a valid reason for that variance.

Include:  Image	Exclude:  Image
Closed or out-of-service rooms that are taken off inventory as a business decision to cut overhead costs.	•    Full or partial refurbishment •    Extended room closure •    Property closure dates (e.g. Christmas) •    Out-of-order rooms •    Soft opening (e.g. only 100 out of 200 rooms opened)

Definition of Rooms Booked

Any room which has been subtracted/deducted from the Adjusted Rooms Available due to a booking.

Include:  Image	Exclude:  Image
•    Rooms that have been subtracted from the Adjusted Rooms Available due to a booking •    Revenue-generating rooms booked •    Day-use and partial-day rooms booked •    Rooms occupied without charge in connection with a promotion or contract (e.g. “stay two nights, get one free”) •    Complimentary and house use •    Owner-occupied	Any rooms that have not been subtracted from Adjusted Rooms Available, e.g. non-deductible allocations/group options.

Please note: all business that is being deducted from your Adjusted Rooms Available, regardless of any cancellation policy in place, should be reported to STR.

For additional information on the Uniform System of Accounts for the Lodging Industry, Eleventh Revised Edition please visit HFTP.

Data Guideline FAQs

What different booking statuses should be included in our Forward STAR data?

There are a multitude of terminologies which are often used within the industry, such as definite, confirmed, tentative, optional, prospective, etc. These terminologies are often used and interpreted in different ways. Ultimately, it will depend on both your system configuration and your definitions, particularly when it comes to group business.

STR is reporting Occupancy on the Books, which includes booking statuses that have been deducted from the Adjusted Rooms Available. This type of data should be reported to STR.

If in doubt about which bookings to include within your data, please reach out to your account manager or the Forward STAR team at data@str.com.

Do I only include group business contracts that have been signed and returned?

If your property/portfolio is deducting rooms from Adjusted Rooms Available only when a contract has been issued (i.e. not signed and returned), STR wants those figures included in your submissions.

Should I include my allotted rooms when reporting Rooms Booked to STR?

Allotments which have been negotiated with any vendor (i.e. Hotelbeds, Jac Travel) do not need to be included in your Forward STAR data. Once an allotment has been booked through a reservation and is being deducted from your inventory, then it should be included.

Does STR want to see my group bookings even if cancellation policy can still be applied?

If the group bookings are already being deducted from your room inventory, STR wants to see those in your figures. Any room cancellation will simply be factored in as negative pickup within your Forward STAR report.

What if our reporting system cannot comply with STR’s data guidelines?

Our dedicated integrations team will work together with you and your PMS/RMS to assist in trying to obtain the correct data. Should all options be exhausted, you will be requested to submit a manual csv template (once a week) with the correct information. Should you identify this scenario, please reach out to our integration team at integration@str.com