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Oftentimes, regular people make the best diplomats.

It's summer, which means all my friends and family who haven't traveled all year come out of the woodwork to ask my vacation-travel advice. They ask me about hotels, but also about airports, prices, ...

Each year when we publish The Boutique Hotel Report, there is an obvious question: Is boutique just a trend or a durable structural shift in how travelers choose where to stay? After more than a ...

That every generation has approached technology differently has been true since the dawn of the wheel, if not before. Toy? Transportation? Machine for grinding your enemies to dust? It is what you ...

The rules for United Kingdom and European Union travelers to go to and from each other have changed notably over this past year.

Hotel wellness has long been treated as a cost of competitiveness: spas to satisfy brand standards, gyms to avoid guest dissatisfaction, wellness programming to signal relevance. That framing no ...

Three news items caught my eye last week.

I was all set to write a column about how the USA isn't ready to host this World Cup.

Hotels may appear as solid, unimpeachable structures offering safety and refuge to the guest, but investors and operators know this is a mirage. Safety and refuge for those within? Yes. But the ...

The hospitality industry has transformed over the past two decades. Shifting demographics and new technologies now shape every decision. AI lets consumers treat hotels, restaurants and spas like ...

It has long been a beef that British hotels and hospitality businesses face heavier-than-most tax burdens — their larger square footage definitely results in higher business-rate bills, and meals ...

We are merely days away from the FIFA World Cup, the most anticipated event in North American travel and hospitality in years, and the vibes related to the event have shifted significantly over the ...

Hoteliers convened in New York City this week for the annual NYU International Hotel Investment Forum to take stock of the first half of the year.

My all-time favorite summer pastime is reading a book next to a body of water, and I know I'm not alone.

One of my favorite business quotes that I always keep going back to is: "Someone is sitting in the shade today because someone planted a tree a long time ago."

Typically, the word “vibes” is used unseriously to refer to intangible, possibly imaginary aspects of non-verbal interpersonal communication. However, research conducted by the HeartMath Institute ...

There was a very interesting debate in a recent Deloitte weekly newsletter about artificial intelligence in 2026, everyone’s favorite subject.

Something's going to give.

I hate checking luggage; I think most frequent travelers do. The advent of AirTags and airline apps that track your checked bag through all the steps in the journey have helped make the process of ...

During any hotel acquisition, I am sure the question always comes up: “Is it the right time to involve the asset manager?“