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Manchester, arguably England’s second city, has just once again hosted the Annual Hotel Conference.

Much like most of America, I was keenly tuned into the first week of NFL action earlier this month, and while the ultimate fate and performance of my beloved Buffalo Bills was at the top of my list, ...

I recently reported on a pair of hotel brands investing in experiences around a particular niche interest, and it really got me thinking about how interconnected books and travel really are.

Surfing has re-entered the mainstream in recent years, driven by Olympic exposure, global media and the allure of engineered waves. With this increased popularity, it should be no surprise that surf ...

Recently, I was the target of a hotel prospecting effort that illustrates how most sales outbounding these days is an exercise in futility, caused by a failure of leadership. Here’s what happened and ...

The United Kingdom government has said it will allow city mayors to set room night levies or tourism taxes.

I want to call your attention this week to a story that was the most interesting and, I think, important hotel-industry story I read this week: Ukraine's hotel industry defies the war, but profit ...

We all have our opinion on AI; whether it’s a useful partner in our everyday lives or will likely to try and suffocate us in our sleep, but what cannot be denied is that it’s here and it’s making its ...

Every fall, hotel owners and operators build the following year’s budget. The temptation is familiar: Agree on a RevPAR target, flow it through the P&L and call it a plan.

Before I get too into this, I understand that amusement parks are not hotels, but they are at the very least tangential to the broad travel industry. So I'm going to take a little leeway to write ...

In August, I spent 15 nights straight in six different hotels. When booking this marathon of lodging accommodations, I actually started to wonder if I'd get sick of hotels by the end of it.

Human resources (HR) departments have had to adapt to change by reshaping recruitment strategies, employee engagement practices and day-to-day operations.

Gatherings have always done more than bring people into the same place. In our work, we see how they create the opportunity for conversations that spark an idea, shared moments that build trust, and ...

Spoiler alert: This is going to feel a bit like a Part 2 from my last column.

Ladies and gentlemen, let me introduce you to your new patron saint of hospitality: Dolly Parton.

Each of us, whether at work or home, have been found guilty of getting caught paying too much attention to detail. Whether it’s the exact shade of grouting on a DIY project or the paper density on a ...

At the recent Hotel Data Conference, Sarah Quinlan, founder of SAQ Economic Advisory, asked the audience a relatively simple question.

Enterprise AI rollouts can fail for the same reason restaurant openings fail: The concept is exciting, but the operation behind it cannot execute consistently. In the same way, an AI assistant cannot ...

A hotel is a solid beast of an asset, the very opposite to Bitcoin. It exists in a set location. You can touch it. Making changes requires closures, dust, tarpaulins and undesirable disruption. And, ...

The United Kingdom government is stepping up its manifesto promise to regulate zero-hours contracts, work contracts that do not guarantee any hours of work, but which are seen by some as being ...