Once a year, usually when the sun starts beckoning me outside more, I find myself with the desire to do nothing but lay in the sun near a body of water. So I tap my like-minded friends and we book a ...
A single question is quietly disrupting one of hospitality's most comfortable assumptions. It's not whether your hotel is beautifully designed. Not whether your team delivers warm, genuine service. ...
The recent final collapse of Spirit Airlines here in the U.S. reignited that conversation we often have in the hotel industry around whether hotels can and should operate more like airlines, ...
Our industry has changed so much in recent years by becoming more global, more branded and playing an ever-more important part in people’s lives, but one area which has seen the most innovation is in ...
As a society, I think we've largely gotten used to — read that as given up the fight against — being presented with multiple options with different levels of cost at each tier.
Last week, I had the opportunity to attend the American Hotel & Lodging Association Foundation’s annual Forward conference with a few of my colleagues at CoStar and STR — and nearly 1,000 other women ...
Many hotel owners have witnessed this troubling pattern. A property that once commanded premium rates and cultivated loyal guests gradually loses momentum.
As someone who travels regularly to hotel industry events, listens to executives share their thoughts on stage and interviews them in hopes of gleaning some sort of broad insights about the ...
A few years ago, after a few beverages on the rooftop, my colleagues and I wandered into the Ace Hotel gift shop in downtown LA. Rest in peace to that hotel.
Although there are surely plenty of amazing hotel operations leaders and sales superstars to whom this article does not apply, based on my personal experiences when providing hotel sales process ...
I have had some version of this conversation a dozen times in the past year: An owner or asset manager mentions that bookings are softer than expected. Rate is holding. Reviews are fine. The property ...
Tourism and travel to coastal areas of the United Kingdom is proving more popular every year as guests and day-trippers savor some of the country’s most beautiful shorelines, quaint villages and ...