Seven World Cup matches took place in my backyard of Houston, and while I didn't attend any of the games, I sat front row waiting to feel the impact of the influx of fans into my hometown.
A conversation I often have across East African markets goes something like this: An investor or lender, usually based outside the region, presents a feasibility model built around peak-season ...
Over many years of creating and delivering hospitality training, I have encountered various acronyms ranging from H.E.A.T. to L.E.A.R.N. that are intended to summarize the steps in resolving ...
The branded residences sector was set to grow by 100% between 2024 and 2031, according to Savills, with new brands and new geographies entering the mix on what is becoming a universally popular ...
Great hospitality still comes from people. That is not changing. But the way we support those people, the tools we give them and the tasks we free them from, that is changing fast. AI hotel staffing ...
Dear friends of mine organize a yearly festival celebrating the European Union on a tiny island, Ventotene, two hours by ferry from the Italian city of Naples.
America turns 250 years old this weekend, and, in between your fireworks and hot dogs, I hope you also reflect on how much has changed during that semiquincentennial period.
It's summer, which means all my friends and family who haven't traveled all year come out of the woodwork to ask my vacation-travel advice. They ask me about hotels, but also about airports, prices, ...
Each year when we publish The Boutique Hotel Report, there is an obvious question: Is boutique just a trend or a durable structural shift in how travelers choose where to stay? After more than a ...
That every generation has approached technology differently has been true since the dawn of the wheel, if not before. Toy? Transportation? Machine for grinding your enemies to dust? It is what you ...
Hotel wellness has long been treated as a cost of competitiveness: spas to satisfy brand standards, gyms to avoid guest dissatisfaction, wellness programming to signal relevance. That framing no ...