Miranda Kitterlin-Lynch

Hospitality, a dynamic and demanding industry, centers on delivering an experience — an intangible product. It’s where managers, especially newcomers, face the responsibility of orchestrating guest ...

The COVID-19 pandemic was a major blow to the hospitality industry, a fact well-covered in media and academic studies. From the devastating closures of businesses to the layoffs and furloughs of ...

The COVID-19 pandemic presented unprecedented challenges for the hotel industry.

From a hotel senior vice president: “Someone said to me, ‘I think so-and-so would be great for that job, but she's coming off maternity leave, and I don't think she'd want to travel.’ And it's like, ...

In March 2021, we published the Hotel News Now article, “Hotels, We Still Have a Problem” in which we outlined strategies for finding a Black candidate pool, and retaining Black talent once hired.

Restrictions imposed by COVID-19 in the hospitality industry may make it difficult to meet and exceed guests’ expectations while recognizing the reality of rising harassment of hotel staff.

The hotel industry needs more Black leaders.