Dr. Miranda Kitterlin-Lynch is a professor in the Chaplin School of Hospitality and Tourism Management at Florida International University. She received her doctoral degree in Hospitality Administration from the University of Nevada, Las Vegas. She i...
Dr. Miranda Kitterlin-Lynch is a professor in the Chaplin School of Hospitality and Tourism Management at Florida International University. She received her doctoral degree in Hospitality Administration from the University of Nevada, Las Vegas. She is the associate editor for the International Hospitality Review.
Dr. Kitterlin-Lynch has been the recipient of the FIU Faculty Senate Award for Excellence in Teaching, the FIU Faculty Senate Award for Excellence in Advising and Mentoring, and the International Council on Hotel, Restaurant, and Institutional Education Faculty Collegiality Award. Dr. Kitterlin-Lynch is a Coca Cola Endowed Professor, the recipient of international and domestic Best Paper awards, and has published over 100 peer-reviewed articles, conference proceedings and trade/industry publications. She has also edited a textbook in her area of specialty, given a number of media interviews, and is the co-host of the Checking-Inn: A Lodging DEI Chat.
Hospitality, a dynamic and demanding industry, centers on delivering an experience — an intangible product. It’s where managers, especially newcomers, face the responsibility of orchestrating guest ...
The COVID-19 pandemic was a major blow to the hospitality industry, a fact well-covered in media and academic studies. From the devastating closures of businesses to the layoffs and furloughs of ...
From a hotel senior vice president: “Someone said to me, ‘I think so-and-so would be great for that job, but she's coming off maternity leave, and I don't think she'd want to travel.’ And it's like, ...
In March 2021, we published the Hotel News Now article, “Hotels, We Still Have a Problem” in which we outlined strategies for finding a Black candidate pool, and retaining Black talent once hired.
Restrictions imposed by COVID-19 in the hospitality industry may make it difficult to meet and exceed guests’ expectations while recognizing the reality of rising harassment of hotel staff.