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Expert Opinion

Why Wow Matters

As a New Normality Emerges in Shops and Restaurants, Customers Increasingly Want to Be Wowed
Alison Clegg. (Grosvenor)
Alison Clegg. (Grosvenor)
By Alison Clegg
June 8, 2021 | 12:02 P.M.

Having said previously that character is key in successful place making, a second element is becoming evidently as important as we emerge from lockdown: delivering a ‘wow’ factor.

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News | Why Wow Matters