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Hotel owners recognize AI’s growing role in operations, distribution

Disconnected systems, machine-driven distribution push AI from optional to essential
Artificial intelligence can help coordinate many of the platforms hotels already use. (Getty Images)
Artificial intelligence can help coordinate many of the platforms hotels already use. (Getty Images)

The hotel industry is reaching a turning point in how it uses artificial intelligence, a shift highlighted at the Northwest Hotel Investment Forum’s spring meeting in the Seattle area, where AI was framed as an operating control layer tying together fragmented hotel systems.

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