4,587 Opinions results

As a society, I think we've largely gotten used to — read that as given up the fight against — being presented with multiple options with different levels of cost at each tier.

Last week, I had the opportunity to attend the American Hotel & Lodging Association Foundation’s annual Forward conference with a few of my colleagues at CoStar and STR — and nearly 1,000 other women ...

Upselling at the hotel front desk is not a one-time action or a standalone technique.

Many hotel owners have witnessed this troubling pattern. A property that once commanded premium rates and cultivated loyal guests gradually loses momentum.

My CoStar News Hotels’ colleague Stephanie Ricca has long had an index by which she judges hotels, prices and standards, and that index is shrimp.

As someone who travels regularly to hotel industry events, listens to executives share their thoughts on stage and interviews them in hopes of gleaning some sort of broad insights about the ...

A few years ago, after a few beverages on the rooftop, my colleagues and I wandered into the Ace Hotel gift shop in downtown LA. Rest in peace to that hotel.

Although there are surely plenty of amazing hotel operations leaders and sales superstars to whom this article does not apply, based on my personal experiences when providing hotel sales process ...

I have had some version of this conversation a dozen times in the past year: An owner or asset manager mentions that bookings are softer than expected. Rate is holding. Reviews are fine. The property ...

Tourism and travel to coastal areas of the United Kingdom is proving more popular every year as guests and day-trippers savor some of the country’s most beautiful shorelines, quaint villages and ...

Wellness is an area which is growing in importance for guests and hotels, but the technology often fails to keep pace, leading to disappointing service, lost revenue and operational confusion. Many ...

For the past few years, we have been hearing that artificial intelligence is going to change the world, and few skeptics would dare challenge that prediction. But there has not been significant ...

The history of the NFL draft and hotels is not a new one, but in the grand scheme of both the draft and the hotel industry, the history of it being an annual major demand driving event for hotel in ...

There's just something about people in hospitality.

England has completed the King Charles III England Coast Path, a path that permits hikers, ramblers, runners, day-trippers and everyone else to walk around its entire coastline.

Hoteliers with roles to fill, this may be an opportunity for you.

Traveling by airplane has always and will always have an element of stress. This includes but is not limited to trying to book the parking lot closest to your terminal at the airport to hoping ...

It’s a familiar story: An intriguing advertising campaign gets customers in the door, but the experience does not always match what was promised. Why? The brand experience is often diluted to a few ...

Anyone who has secured a commercial loan is familiar with the formal process referred to as Know Your Customer or “KYC.” Lenders request due diligence materials on a potential borrower to develop, ...

The fire that ripped through a section of Glasgow on March 8 is a big punch in the stomach for the Scottish city.