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April 23, 2025
Breaking down the hotel guest online invasion of privacy lawsuit in California
An online privacy lawsuit filed against Accor Management through the Fairmont Hotels & Resorts brand should have hoteliers reviewing their online booking policies, according to a privacy attorney.
April 22, 2025
US travelers, airports brace for Real ID impact
A long-awaited U.S. travel document rule is weeks away from being enforced, and the travel industry must prepare accordingly for resulting challenges.
April 18, 2025
As travelers turn to AI for trip research, hotel digital marketers adapt strategies
While Google remains the top way travelers prepare for their trips, a growing subset of consumers is turning to artificial intelligence to help them research and plan out their stays.
March 25, 2025
Tech experts, hoteliers press for wider adoption of artificial intelligence in hospitality
ATLANTA — With artificial intelligence technology only growing in popularity and proficiency, hoteliers say the industry must come to terms with how best to use it and — more importantly — who should take the lead to implement it within the business.
February 27, 2025
Hospitality Technology Advisory’s Kevin Edwards talks AI and hotels
Speaking on the Hotel News Now podcast, “The Upgrade: EMEA Hospitality News,” Kevin Edwards, CEO of Hospitality Technology Advisory, said the hotel industry is not far behind most other industries in its use of and strategy around artificial intelligence but the high costs of implementation can scare off many in the sector.
February 7, 2025
Expedia reports travel bookings grew double-digits in fourth quarter
Expedia Group reported double-digit gains across several of its metrics for the fourth quarter in its latest earnings report, rounding out an overall successful 2024 for the company.
January 31, 2025
AI everywhere all at once: How further adoption 'will change everything' in hotels
When it comes to technology trends in the hotel and hospitality industry, artificial intelligence is no longer its own tech vertical. Instead, it’s affecting the sector across the board.
January 27, 2025
Chatbots take more prevalent role in hotel booking process
While chatbots and other forms of automated messaging were once more novel in the hotel industry, they are much more commonplace today with expectations they will soon become significantly more sophisticated due to advances in artificial intelligence.
November 19, 2024
As Chinese tourists travel internationally again, their desires have changed
LONDON — Chinese travelers are returning to Western Europe and other destinations, but their preferences look quite different from before the pandemic.
October 4, 2024
Hotel tech investments must show returns, experts say
SAN DIEGO, California — Hotel asset managers say they view technology in terms of return on investment just like any other project, but it's key to find solutions that drive efficiency at the property level and that can be scaled across companies' hotel portfolios.
September 26, 2024
Hoteliers will benefit from thought-out implementation of AI
The rapid rise in artificial intelligence has businesses in every segment reevaluating where the technology can help them get ahead.
September 9, 2024
Hoteliers embrace AI to process 'explosion of data,' says investment firm executive
NASHVILLE, Tennessee — There's more data available today than any hotelier could hope to sort through on their own, and that's one big reason why the hospitality industry is increasingly adopting artificial intelligence.
September 3, 2024
Cashless tipping still faces hurdles in hotels
As digital tipping technology grows in popularity, hotels are testing options that allow guests to tip housekeepers and other staff individually. But digital tipping has definitely not reached widespread adoption yet, sources say.
August 26, 2024
Automating hotel functions must be seamless for employees and guests
NASHVILLE, Tennessee — Efficient operations and a competitive advantage are top goals for most hoteliers, and many are looking for technology- and automation-driven ways to get there.
August 23, 2024
Unpacking the Fears and Opportunities Around AI in the Hotel Industry
NASHVILLE, Tennessee — Artificial intelligence has been a major buzzword in the hotel industry over the past couple of years, but there are still a lot of unknowns in regard to what it is, how soon it'll have an impact and how it can be applied across organizations.
August 6, 2024
Hoteliers Key In on Using AI To Support People
The hotel industry is still feeling its way through how to best incorporate artificial intelligence, but much of the early focus is on how it can best interact with the human side of the business.
July 30, 2024
Subscribe to the Hotel News Now Podcast Network
There's a lot to say about the hotel industry, and the Hotel News Now podcast network has a breadth of shows to keep listeners in the know about the hospitality business.
July 25, 2024
While Hotels Need Tech Innovation, Guests Want Consistency
CHARLOTTE, North Carolina — Technology must drive new innovations in the hotel industry, experts say, but those innovations must focus on creating a seamless guest experience and a secure IT environment.
July 19, 2024
Labor-Centric AI Applications in Hospitality Include Training, Customer Service
CHARLOTTE, North Carolina — Hotel companies can't be scared to experiment with ways artificial intelligence can support their people.
July 15, 2024
Hotels Remain a 'People Business' Despite Rise of AI
TEMPE, Arizona — While much of the discussion around the hotel industry right now revolves around emerging technologies or headwinds such as high interest rates, hotel executives still believe focusing on the people who work on property is the most important part of the business.