NASHVILLE, Tennessee — While it might seem to some that the impact of artificial intelligence on the hospitality industry is being overstated, if anything, it's being underestimated, according to one tech expert.
NASHVILLE, Tennessee — As artificial intelligence continues to rise in popularity across industries, it becomes increasingly important to understand how the technology works, so hoteliers can make it work for them and their business.
In sharp contrast to some of the other public travel companies' earnings calls, Expedia Group raised its 2025 guidance after posting growth across performance metrics in the second quarter.
INDIANAPOLIS — While much of the discussion on hotel distribution over the past decade has focused on the importance of funneling guests into direct channels, experts say hoteliers also need to be thinking critically of how their properties appear on online travel agency websites.
INDIANAPOLIS — While many hoteliers are still wondering what they need to do to adapt to a new era of artificial intelligence, two experts speaking at the 2025 HSMAI Commercial Strategy Conference said AI-related success will boil down to consistency and efficiency.
NEW YORK — Growing market share is always top of mind for businesses in any industry. For hoteliers, it's a constant challenge, according to hotel executives who participated in a roundtable of the Lodging Industry Investment Council.
An online privacy lawsuit filed against Accor Management through the Fairmont Hotels & Resorts brand should have hoteliers reviewing their online booking policies, according to a privacy attorney.
While Google remains the top way travelers prepare for their trips, a growing subset of consumers is turning to artificial intelligence to help them research and plan out their stays.
ATLANTA — With artificial intelligence technology only growing in popularity and proficiency, hoteliers say the industry must come to terms with how best to use it and — more importantly — who should take the lead to implement it within the business.
Speaking on the Hotel News Now podcast, “The Upgrade: EMEA Hospitality News,” Kevin Edwards, CEO of Hospitality Technology Advisory, said the hotel industry is not far behind most other industries in its use of and strategy around artificial intelligence but the high costs of implementation can scare off many in the sector.
Expedia Group reported double-digit gains across several of its metrics for the fourth quarter in its latest earnings report, rounding out an overall successful 2024 for the company.
When it comes to technology trends in the hotel and hospitality industry, artificial intelligence is no longer its own tech vertical. Instead, it’s affecting the sector across the board.
While chatbots and other forms of automated messaging were once more novel in the hotel industry, they are much more commonplace today with expectations they will soon become significantly more sophisticated due to advances in artificial intelligence.
LONDON — Chinese travelers are returning to Western Europe and other destinations, but their preferences look quite different from before the pandemic.
SAN DIEGO, California — Hotel asset managers say they view technology in terms of return on investment just like any other project, but it's key to find solutions that drive efficiency at the property level and that can be scaled across companies' hotel portfolios.
NASHVILLE, Tennessee — There's more data available today than any hotelier could hope to sort through on their own, and that's one big reason why the hospitality industry is increasingly adopting artificial intelligence.
As digital tipping technology grows in popularity, hotels are testing options that allow guests to tip housekeepers and other staff individually. But digital tipping has definitely not reached widespread adoption yet, sources say.
