The rise of artificial intelligence technology has the potential to affect so much of the hospitality industry, and one hotel tech expert believes the biggest opportunity to use AI is to enhance company productivity.
While this year might not be a breakthrough in innovation for the hospitality industry, hoteliers can expect to see continued improvement and adoption of artificial intelligence-powered systems.
Inflation and interest rates are settling globally, and stocks — especially if they're artificial intelligence related — are doing well, two points that provide hope for 2026.
PHOENIX — Shrinking margins and a tight labor environment are among the major challenges hoteliers are facing today. A potential solution to that is investing in technology and catching up to other industries that are ahead of the curve.
Hoteliers increasingly have artificial intelligence on the mind — from how to incorporate the technology into operations today as well as how to prepare for the growing use by guests researching and booking their trips using AI.
NASHVILLE, Tennessee — While it might seem to some that the impact of artificial intelligence on the hospitality industry is being overstated, if anything, it's being underestimated, according to one tech expert.
NASHVILLE, Tennessee — As artificial intelligence continues to rise in popularity across industries, it becomes increasingly important to understand how the technology works, so hoteliers can make it work for them and their business.
In sharp contrast to some of the other public travel companies' earnings calls, Expedia Group raised its 2025 guidance after posting growth across performance metrics in the second quarter.
INDIANAPOLIS — While much of the discussion on hotel distribution over the past decade has focused on the importance of funneling guests into direct channels, experts say hoteliers also need to be thinking critically of how their properties appear on online travel agency websites.
INDIANAPOLIS — While many hoteliers are still wondering what they need to do to adapt to a new era of artificial intelligence, two experts speaking at the 2025 HSMAI Commercial Strategy Conference said AI-related success will boil down to consistency and efficiency.
An online privacy lawsuit filed against Accor Management through the Fairmont Hotels & Resorts brand should have hoteliers reviewing their online booking policies, according to a privacy attorney.
While Google remains the top way travelers prepare for their trips, a growing subset of consumers is turning to artificial intelligence to help them research and plan out their stays.
ATLANTA — With artificial intelligence technology only growing in popularity and proficiency, hoteliers say the industry must come to terms with how best to use it and — more importantly — who should take the lead to implement it within the business.
Speaking on the Hotel News Now podcast, “The Upgrade: EMEA Hospitality News,” Kevin Edwards, CEO of Hospitality Technology Advisory, said the hotel industry is not far behind most other industries in its use of and strategy around artificial intelligence but the high costs of implementation can scare off many in the sector.
Expedia Group reported double-digit gains across several of its metrics for the fourth quarter in its latest earnings report, rounding out an overall successful 2024 for the company.
