Hans Pfister

At Cayuga Collection Hotels, we have broken monthly sales and profitability records every month since June and expect 2022 to be the "best ever." It is hard to believe this after we were on the brink ...

If we could travel back in time to the beginning of the pandemic, what would we have done differently?

We kind of knew this before, but the pandemic really helped to make it crystal clear that sustainability is mainly about people — how we treat each other, how we interact, what we learn and what ...

During the beginning of the pandemic, the hotels that were able to operate minimized housekeeping services for guests out of fear of transmitting the COVID-19 virus. Cleaning routines and frequency ...

We made it, we survived the pandemic — where I am, at least.

Things are better today. We see tourism recovering faster than expected in Costa Rica, Panama and in the luxury market where we operate.

One of the most frequent questions I get asked by journalists is about how you can tell if a hotel is truly sustainable. They often bombard me with a long list of certifications and ask me which one ...

The year has gone by slowly and yet so quickly at the same time.