Mark G. Haley

A definitive shift from legacy hospitality technologies — which rely on the replication of like-type data across numerous primary business systems — to a better, proven approach is still an ...

The current legal tussle between the state of Florida and the U.S. Centers for Disease Control may have caught your eye.

Hotel companies have been dabbling in robotic service providers since at least 2014, when Starwood’s Aloft brand — now part of Marriott International — introduced robotic butlers at its Cupertino, ...

Frictionless hotel arrival, stay and departure experiences have been touted forever, and technology has been a great enabling partner in that aspiration.

This series of informational articles on the basics of system selection serve to provide a baseline understanding of the principles and fundamental strategies involved in making an informed purchase ...

A proper RFP (request for proposal) is the reference standard for a disciplined, documented, traceable and unbiased system selection effort. Formal RFPs are generally required by law for substantial ...

This series of columns on the basics of system selection provides a baseline understanding of the principles and strategies involved in making an informed purchase decision. Although couched in terms ...

Choosing a system for your hotel or hotel company is an important decision, and the consequences of a poor choice can be severe, impacting operations, profits and guest service negatively for a long ...

Loyalty programs are as simple as: You book, you stay, you get points, and when you have enough points, you get free stuff—usually hotel rooms, but often gift cards, other travel products or even ...

The casual reader of the financial press will see a wealth of hype-laden articles on the latest steep fluctuation in the dollar value of bitcoin or its cryptocurrency cousins, of which there are many.

Those of us that rely on central reservations systems to facilitate the bulk of our guestroom business remain impressed at the pace of innovation and development in the industry, and there are plenty ...

In 1998, the first cellular telephone plans offering nationwide coverage without roaming charges landed on the market. The regulatory, commercial and technological evolutions that led to this ...

One of the things that drives many hoteliers crazy is the incessant, pounding, punishing drumbeat that high-speed Internet access in hotels should be free—like water or electricity.    The vocal ...