Adam Zembruski

Editor’s note: Ted Borsuk also contributed to this column.

“You can’t have everything. Where would you put it?”— Steven Wright

Thousands of people have written thousands of reports on why people leave organizations. And some of those reports have made the hospitality industry infamous for having high employee turnover.  I’ve ...

“I stayed in a really old hotel last night; they sent me a wake-up letter.” Steven Wright

What are managers looking for? How can a hiring manager make sure the right strengths are identified during the screening and interview process? First, you’ve got to know what to look for in a ...

“If you are willing to do only what’s easy, life will be hard. But if you are willing to do what’s hard, life will be easy.” T. Harv Eker

Much to the chagrin of my past high-school teachers and college professors, the subject I have studied most in my life other than hotels is baseball history. I probably know more about the history of ...

Assuming the right leader is in place, here’s the plan:

I attended the American Hotel & Lodging Association’s Legislative Action Summit last week. The two-day meeting, held in Washington, D.C., brought together leaders from the U.S. hotel industry to ...

Select-service hotel GMs have many mouths to feed—and not just the hungry guests that bombard the breakfast bar in the morning hours.

Three cities will be the setting of major, international events this and next year. Tampa, Florida; Charlotte, North Carolina; and Washington, D.C. will have a microscope on their respective cities ...

There are 1,000 different reasons why one would choose hospitality as a career, but an underlying thread we all have in common is the desire to serve others.

PKF Hospitality Research recently reported that 30 of the top 50 U.S. markets are projected to have supply increases of less than 1% during the next two years. Therefore, most hotel companies that ...

“You find out that life is just a game of inches. So is football. Because in either game, life or football, the margin for error is so small.” —Al Pacino (Coach Tony D'Amato) in “Any Given Sunday”

We’ve all made “that” hire. Great résumé, great interview, great job stability, great appearance, great references and great personality. Hired!

The hotel general manager is the leader in the field. He is the investment for a hotel operating company that needs the most attention. If a hotel property is hundreds, sometimes thousands of miles ...