Mark Ricketts

For many of us, the pandemic has certainly been a shock to the system. It accelerated or concentrated many existing issues in hospitality. These have included how to control expenses as we scale room ...

At this time of year, we take stock of what has come before, give thanks for all those blessings we are fortunate enough to hold dear, and rededicate ourselves to the future.

The pandemic has been an enormous challenge that has prompted us, some would say forced us, to reconsider and re-engineer how we conduct business operations in many cases. From housekeeping and human ...

As we progress from the pandemic, it is no secret that the hospitality industry faces serious challenges in finding and retaining needed staff, especially entry-level, frontline people who directly ...

Facing so many serious challenges as a nation, there is clearly an urgent need for some 330 million of us Americans to find common cause.

The hospitality industry continues to respond with enviable professionalism and a sense of urgency to the many profound circumstances brought about by the novel coronavirus pandemic. As we proceed, ...

We have many difficult issues confronting us at present, none more important than how we relate to others. How we fare in this regard impacts our short-term recovery, as well as our long-term ...

Our hospitality landscape is being transformed daily as the nation and industry come to grips with the novel coronavirus pandemic. Profound economic and social impacts will play out for months and, ...