Laura Koss-Feder

While chatbots and other forms of automated messaging were once more novel in the hotel industry, they are much more commonplace today with expectations they will soon become significantly more ...

Color is one of the greatest components of design in any hotel. It gives that look of warmth and luxury to a property and invokes a feeling from guests. Designers incorporate colors in various ways ...

Grab-and-go markets and vending machines continue to proliferate in the hotel industry, offering guests the option to always have some kind of food and beverage available while saving hoteliers on ...

Although sports like pickleball might attract some guests as the new sport on the block, experts say no other amenities can drive revenue in the way a well-crafted golf package does to this day.

While a hotel being scouted as a possible site for a movie or TV show can bring both publicity and profits, hosting film productions can present unique challenges to keeping regular guests happy.

As corporate travel continues to increase, travel managers are looking for more and more from hotels in their negotiated rates and contracts.

As digital tipping technology grows in popularity, hotels are testing options that allow guests to tip housekeepers and other staff individually. But digital tipping has definitely not reached ...

While technology is vital to make hotels more operationally efficient, there is currently a push and pull between tech-enabled contactless check-in and having a personal connection at the front desk.

Experts say it's time once again to feature the lobby as a communal place for hotel guests and locals to simply have some fun.

Keeping guests and employees safe has always been of paramount concern in the hospitality industry. But, in these somewhat turbulent times in any part of the country, heightened security is ...

There's no stopping weddings and reunions, and hotels of all sizes are poised to benefit from that demand.

With hopes that international travelers could once again return to the United States, hotels in markets that attract these guests have been preparing.

Hotel revenue managers are going to have more tools at their disposal this year, as they navigate the changes in the hotel industry and prepare for an influx of business and group guests.

While the hustle and bustle of the holiday season is a boon these days for the hospitality industry, that spike traditionally dies down as the holidays pass and demand lags through the remaining ...

The sky's the limit these days for conventioneers, and hotels are happy to have large group business returning.

Despite high interest rates on credit cards, layoffs in some sectors of the economy and general unrest in parts of the world, travelers are still hitting the road looking for fun adventures. They are ...

From special dog clubs to canine happy hours to turn-down service just for man's best friend, hotels are all trying to offer more and more for pet owners traveling with their furry companions.

From packages with welcome drinks to brunches to monthly newsletters, hotels in college towns are looking to appeal to travelers and put heads in beds versus competitors down the road. Now that ...

As the weather cools down in the Northern Hemisphere, the action in hotel kitchens is heating up and hoteliers are trying out new menu items in food and beverage to entice guests.

While the hotel industry welcomes the influx of summer leisure travelers, the upcoming balmy months also signal the start of hurricane season.