Chatbots take more prevalent role in hotel booking process
Brands leverage artificial intelligence to go beyond today's simple, automated conversations
While chatbots and other forms of automated messaging were once more novel in the hotel industry, they are much more commonplace today with expectations they will soon become signi...
Tones come down to earth as hotel designers embrace color of the year
Pantone's Mocha Mousse represents shift to calming palette
Color is one of the greatest components of design in any hotel. It gives that look of warmth and luxury to a property and invokes a feeling from guests. Designers incorporate color...
How hotels are keeping grab-and-go food and beverage fresh
Hoteliers look to streamline with automation, self-checkout options
Grab-and-go markets and vending machines continue to proliferate in the hotel industry, offering guests the option to always have some kind of food and beverage available while sav...
Golf packages are a solid revenue-driver at resorts despite economic fluctuations
Savvy hoteliers are using golf more nowadays as a way to make big money
Although sports like pickleball might attract some guests as the new sport on the block, experts say no other amenities can drive revenue in the way a well-crafted golf package doe...
How hotels balance meeting the needs of film productions, regular guests
Keeping guests happy requires careful planning, flexibility and communication
While a hotel being scouted as a possible site for a movie or TV show can bring both publicity and profits, hosting film productions can present unique challenges to keeping regula...
Corporate travel managers look for flexibility, rate caps, value-added options this RFP season
ESG initiatives also a key factor
As corporate travel continues to increase, travel managers are looking for more and more from hotels in their negotiated rates and contracts.
Cashless tipping still faces hurdles in hotels
Most US consumers don't tip hotel staff
As digital tipping technology grows in popularity, hotels are testing options that allow guests to tip housekeepers and other staff individually. But digital tipping has definitely...
Contactless check-in evolves to benefit staff, owners as well as guests
Bypassing front desk improves operational efficiency
While technology is vital to make hotels more operationally efficient, there is currently a push and pull between tech-enabled contactless check-in and having a personal connection...
Lobbies Have Become the 'It' Marketing Tool for Hotels
High Design, Food and Beverage, Games a Focus To Draw Guests, Locals
Experts say it's time once again to feature the lobby as a communal place for hotel guests and locals to simply have some fun.
Hoteliers Bolster Security Personnel, Technology To Increase Safety Measures
New Laws Add Protection for Hotel Employees
Keeping guests and employees safe has always been of paramount concern in the hospitality industry. But, in these somewhat turbulent times in any part of the country, heightened se...
Family Reunions, Weddings Help Keep Smaller Hotels Competitive in Capturing Group Business
Food and Beverage Key to Small Group Profitability
There's no stopping weddings and reunions, and hotels of all sizes are poised to benefit from that demand.
Hotels in Gateway Markets Look To Maximize International Demand
Unique Experiences, Destination Marketing Boost Interest
With hopes that international travelers could once again return to the United States, hotels in markets that attract these guests have been preparing.
Technology To Enable Multi-Faceted Approach to Revenue Management in 2024
Strategy Shifts To Focus on Group Demand
Hotel revenue managers are going to have more tools at their disposal this year, as they navigate the changes in the hotel industry and prepare for an influx of business and group ...
Marketing Hotels to Locals Is Key To Bridge Post-Holiday Gap
Special Events, Package Deals Help Drive Demand
While the hustle and bustle of the holiday season is a boon these days for the hospitality industry, that spike traditionally dies down as the holidays pass and demand lags through...
Convention Hotel Revenue Managers Focus on Flexible Pricing, Customization
Hoteliers Take Closer Look at Forward Data To Maximize Revenue From Large Groups
The sky's the limit these days for conventioneers, and hotels are happy to have large group business returning.
Hotels Drive Demand By Marketing To Social, Niche Groups
Shift in Mix Helps Drive Profitability
Despite high interest rates on credit cards, layoffs in some sectors of the economy and general unrest in parts of the world, travelers are still hitting the road looking for fun a...
Hotels Step Up Offerings To Entice Guests Who Travel With Their Pets
New Amenities Include In-Room Dining for Pets, 'Yappy Hours'
From special dog clubs to canine happy hours to turn-down service just for man's best friend, hotels are all trying to offer more and more for pet owners traveling with their furry...
Hotels in College Towns Broaden Their Offerings To Attract Guests
Properties Create Special Packages for Students, Families
From packages with welcome drinks to brunches to monthly newsletters, hotels in college towns are looking to appeal to travelers and put heads in beds versus competitors down the r...
Hotels Update Food, Drink Menus To Reflect Autumn Flavors
Sustainability, Local Partnerships Lead Seasonal Trends
As the weather cools down in the Northern Hemisphere, the action in hotel kitchens is heating up and hoteliers are trying out new menu items in food and beverage to entice guests.
Hotels in Hurricane-Prone Areas Ramp Up Storm Preparations
Experts Urge Hoteliers To Plan for Food and Entertainment Needs
While the hotel industry welcomes the influx of summer leisure travelers, the upcoming balmy months also signal the start of hurricane season.