Chris Green

Recent years have been marked by a fervent pursuit of progress and an urgency to re-align with global standards — “a return to this” and “a return to that” dominating media headlines.

“The past is a place of reference, not a place of residence; the past is a place of learning, not a place of living.” — Roy T. Bennett

“Thrive” is a word that has guided me as a passionate hospitality leader, but there’s more to thriving than getting up every day and going to work.

In one of the many famous scenes of the movie "A Few Good Men," Jack Nicholson’s character asks Tom Cruise’s character, “You ever put your life in another man’s hands and, in return, asked him to put ...

The hotel business looks very different today than it did last spring. Penetrating insight, right?

Unfortunately, the saying “all dressed up and no place to go” seems applicable to the hotel business currently.

For years, most thoughtful market forecasts and industry predictions have included some sort of disclaimer—a caveat that there are inherent limits to any big-picture prediction, and that a “black ...

From the tumult and uncertainty of the early days of the pandemic—when it became clear just how serious the problem was, and as hotel owners and operators scrambled to adapt to protect their people ...

These are exciting times in the hotel business. Hotel management professionals have access to innovative and increasingly powerful new tools and technology, as well as vast amounts of new information ...

Savvy hotel owners and operators are wired to look ahead: to think critically about what is next, and to adapt and evolve accordingly.

In an industry built on personal engagement and attention, the human touch is always foremost. The ability to make someone feel personally welcome—often with a gesture as simple as a friendly smile ...

Culture is a term that is used so often these days that it’s in danger of becoming a corporate buzzword, joining a long list of words and ideas that have become almost meaningless through repetition.

Anyone connected with the industry knows how important it is for hospitality brands and businesses to recruit and retain quality personnel.

While the current economic cycle has presented real opportunity for the hotel industry, it has also masked the reality that there are a number of underperforming properties out there. If the trend ...

In the hotel industry, the brand relationship is designed as a mutually beneficial partnership: a two-way street designed to benefit both brands and owners and operators.

Eliminating trends and big ideas that you know are likely to not impact decision-making is a good way to bring a clearer focus to forecasting for 2018.

It is not unusual for brands and businesses today to establish corporate giving programs. Whether it’s a worthy charitable cause or a civic or community initiative, donating time or money to ...

It should come as no surprise that successful hotel management professionals tend to be good at managing the myriad details and complex operational issues that go into running a hotel.

Virtually everyone has been riding a wave of prosperity and rising numbers over the last few years. But now, with the revenue per available room growth curve flattening out and leaner times ahead, ...

Although hotel industry projections for 2017 show continued revenue-per-available-room growth at a slower pace to previous years, there is still cause for optimism. But as the demand-to-supply growth ...