Mark Hoare

A definitive shift from legacy hospitality technologies — which rely on the replication of like-type data across numerous primary business systems — to a better, proven approach is still an ...

Hotel companies have been dabbling in robotic service providers since at least 2014, when Starwood’s Aloft brand — now part of Marriott International — introduced robotic butlers at its Cupertino, ...

In the first edition of “The Touchless Experience” series, we established an inventory and understanding of all the physical touchpoints associated with a hotel guest’s stay through the arrival, the ...

Our previous article on “The touchless experience” established an inventory and understanding of all the physical touchpoints associated with a hotel guest’s stay through the arrival, the stay itself ...

Being somewhat of a romantic when it comes to hotels, especially the Grand hotels, I was captivated recently when leafing through a copy of Bradshaw’s Continental Railway Guide, the 1913 edition. ...