Philip Schaetz

Hoteliers at luxury properties often say they know their guests better than anyone, and in many ways this is true. Guest history tools are used well, customer relationship management profiles are ...

At a recent dinner party, the conversation turned toward hotels, as it always does when I'm around. A friend asked, “Where should we go in Phuket with our kids? Somewhere with a yoga pavilion and ...

When you think of revenue optimization in hospitality, your first instinct may be to focus on rooms — rate management, occupancy forecasting and room pricing strategies. But there’s a revenue ...

With artificial intelligence and automation advancing rapidly in hospitality, one question lingers: As technology takes over, are we losing the personal touch that sets us apart? This isn’t just ...

In the competitive arena of hospitality, the key to success extends far beyond the allure of an exquisite building or a renowned brand. It hinges on mastering the intricate interplay between product ...

Today's modern guests don't just want to make a reservation.