HENDERSONVILLE, Tennessee—STR, the leading provider of census, performance and pipeline databases to the hotel industry, has reinforced its long-standing commitment to customer satisfaction with a series of personnel moves that bolster its client services department.
The changes will further enhance a client-centric approach to customer service that the company has employed since its founding by Randy and Carolyn Smith in 1986. STR currently has more than 400 data partners, including corporate chains and hotel brands, management companies, owners and asset managers.
Brad Garner assumes the role of senior VP, client relationships—a position created to empower Garner in further building multi-level, proactive relationships with STR’s client base. Garner, who was the company’s COO for the past two years, previously served 15 years in various client service roles at STR.
Bobby Bowers, senior VP, operations, and Chad Church, VP, operations, will continue in their roles of managing client relationships. In addition, STR has hired Jennifer Weinberg as director of client services. Weinberg comes to STR from Loews Hotel Vanderbilt and has over 14 years of hotel operations and revenue management experience. STR also has moved Angela Keen and Karrie Keen into senior client account manager positions.
“I am very excited about this transition because it will allow us to emphasize that our commitment to the clients continues to be our top priority,” said Amanda Hite, STR’s president, who has also assumed the COO title as part of the restructuring. “Brad has been an important part of reshaping STR’s culture and adding a number of IT layers that are of the utmost importance for maintaining a secure reporting environment for STR and its clients. This is another chapter for him to help our talented executive and employee teams take our business to the next level.”
Media Contacts:
Jeff Higley
VP, Digital Media & Communications
jeff@str.com
+1 (615) 824-8664 ext. 3318
Rachael Spann Urie
Director, Public Relations
rurie@str.com
+1 (615) 824-8664 ext. 3305