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5 Things to Know: 8 September 2011

From the desks of the HotelNewsNow.com editorial staff: • U.S. Labor Department audits require proactive measures; • The Doral golf resort agrees to sell for US$170 million; • Pan Pacific unveils refreshed brands; • U.S. commercial property prices inched up in August; and • trivago: London has one of the worst online reputations.
By the HNN editorial staff
September 8, 2011 | 6:09 P.M.

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The U.S. Department of Labor could be visiting a hotel near you—but not for an overnight stay. The government agency is targeting the hospitality industry for audits to find wage and hour infractions.

This area of employment law is incredibly complex and nuanced and typically requires the expertise of outside counsel, reports HotelNewsNow.com’s Patrick Mayock.

“You need to hire counsel and do what we refer to as a ‘lawdit.’ Have someone come in and go through all of your classifications and what you’re doing. … You really have to hire counsel and you have to have them go through everybody and see where they fit,” said David Sherwyn, associate professor of law and academic director for The Center for Hospitality Research at Cornell University’s School of Hotel Administration.

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The Doral golf resort’s owner agreed to sell the Miami property for US$170 million as part of a restructuring of a group of luxury resorts, according to Bloomberg.

A joint venture that includes hedge fund Paulson & Company took control of eight resort properties including the Doral through a foreclosure earlier this year. The Doral, which was put into bankruptcy, was then put up for sale. The identity of the buyer is unclear.

The US$170-million bid is subject to higher offers at an auction, according to a 2 September court filing in U.S. Bankruptcy Court in Manhattan. The bid doesn’t include the Doral’s White course, one of five championship-level golf courses at the site, according to court papers.  

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Pan Pacific Hotels Group unveiled refreshes for its Pan Pacific and ParkRoyal brands. The Pan Pacific will receive a new brand promise, “Your refreshing Pacific experience,” that stresses the unique culture and heritage of the Pacific Rim. ParkRoyal’s new promise, “Your trusted local companion,” takes a more flexible, property-by-property approach that harnesses the unique characteristics of given destinations.

Consistent visual and verbal brand identities have been introduced across the portfolio of more than 30 properties under the two brands, including refined logos, websites and marketing collateral.


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The Green Street Advisors Commercial Property Price Index inched up 1% last month.  Though property values have enjoyed a strong run during which they recovered most of the ground lost during the 2007-2009 downturn, momentum supporting further price gains appears to have ebbed as the economy has weakened in recent months.

At the sector level, apartment values have fully recovered, while the values of hotels and office buildings remain well below their past highs. Office buildings in Manhattan, the country’s largest office market, are 15-20% below their prior peak.


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This isn’t something you’d want to hear if you were getting ready for the 2012 Olympics: London hotels have one of the worst reputations in Europe. The claim, made by hotel price comparison website trivago, was made after assessing the online reputations of 1,000 European cities. 

The results of the study show that hotels in London and Birmingham have a much lower reputation than hotels based in other European countries and cities. Out of 100 points, London and Birmingham hotels have a collective score of 72.2 and 74.15, respectively. Of course, factors such as room price and hotel quality tend to affect review scores heavily, and this may partly explain why an expensive city such as London might receive lower scores than others. Nevertheless, such price and quality considerations are true for all cities, and in contrast to London and Birmingham, many other cities have significantly better ratings: Berlin has an average score of 78.88, Madrid has a score of 78.35 and Rome is at 77.14. In fact, out of 1000 cities evaluated, the only cities to fare worse than London are the Maltese city of Sliema (71) and the small Spanish towns of Lloret de Mar (69.57) and El Arenal (66.78).


Compiled by Patrick Mayock.