Frequently Asked Questions About HNN's New Look

The website looks different. What happened?

HNN launched a redesigned website on 26 February to improve your experience as a reader.

Some upgrades include:

• a responsive website that makes all content accessible on any device, anywhere;
• more images, artwork and photography;
• faster load times; and
• a smarter search tool.

The site also is simplified. Scroll through the home page for the latest news, special reports—all the big stuff. To navigate content by category, simply click the drop-down menu icon in the right-hand corner of the website.
Has any of HNN’s great content changed?

No. It’s all there—all 17,000+ articles since the day we launched eight years ago.

Will I still receive my newsletters?

Yes. Newsletter service should continue uninterrupted. To update your subscriber info and manage your newsletter subscriptions, sign into your HNN account.

HNN’s new website is “responsive.” What does that mean?

Responsive design means HNN’s website now adjusts based on the screen size of the device on which you’re viewing it. Instead of two separate websites for desktop/laptop and mobile, there is now one platform for all devices.

Do I need to change or update my account information?

No. Your ability to read and access HNN content should remain unchanged.

However, if you would like to update your personal account information (e.g. username, email address), you’re welcome to do so. Simply log in or access your account in the upper right-hand corner of the website.

Where can I find a list of topics, such as “technology” or “operations?”?

See that little icon with three horizontal lines in the right-hand corner of the website? (It kind of looks like a hamburger.) Click it. You’ll find a complete breakdown of all our main categories of coverage.

Where can I find STR news releases that have the data I’m used to seeing?

All news releases from HNN’s parent company, STR, as well as HNN sister companies STR Global and STR Analytics, can be found in the new Data Dashboard section. This section is accessible via the top toolbar of the website or via the drop-down menu in the upper right-hand corner of the website.

Where do I view STR Data Presentations?

This has not changes: You must be logged in to your HNN account to view Data Presentations. (Registration is free and secure.) To access them, navigate to the Data Presentation category page via the drop-down menu in the upper right-hand corner of the website.

I encountered a bug or error. What should I do?

Pesky bugs have a way of sneaking into any new website. Let us know about them, and we’ll work hard to fix them as quickly as possible. Simply email Alicia Hoisington on the HNN staff at ahoisington@hotelnewsnow.com.

Where are HNN’s familiar categories like Data, Ownership, Operations, Regions and Marketplace that used to be in the toolbar?

• The Data category is now called Data Dashboard. 
• You can access the Ownership category from the drop-down menu, located in the upper right-hand corner of the website.
• You can access the Operations category from the drop-down menu, located in the upper right-hand corner of the website.
• In lieu of a Regions category, you can now navigate directly to the four world regions—Americas, Asia/Pacific, Europe and Middle East/Africa—directly from the drop-down menu, located in the upper right-hand corner of the website.
• Marketplace has changed its name to Advertise and is located in the main header on the home page.

How does an article start “Trending”?

Trending articles, viewable in the Trending section of the home page or on Article Pages, are the most-viewed content from the past week.

I have feedback about the website redesign. With whom can I share it?

Good, bad, somewhere in the middle—we like any and all feedback. It helps us do our jobs better.

Share your thoughts with Alicia Hoisington at ahoisington@hotelnewsnow.com.

What happened to the Hotel Stock Index website?

To enhance your user experience, we’ve folded the Baird/STR Hotel Stock Index into the HNN website. All of the information you’re used to seeing is still there.

Why are companies divided by HSI Companies, REITs, C-Corps and All Companies?

• “HSI Companies” refers to 20 of the largest market capitalization hotel companies that comprise the Baird/STR Hotel Stock Index.
• “REITs” refers to real estate investment trusts. Some of them are included in the Baird/STR Hotel Stock Index but not all. In this section, we list them all for your convenience.
• “C-Corps” refers to non-REITs. Some of them are included in the Baird/STR Hotel Stock Index but not all. In this section, we list them all for your convenience.
• “All Companies,” as the name implies, includes a list of all companies whose stock performance is tracked by HNN.

What is an Earnings Recap?

The HNN editorial team listens in to quarterly earnings calls of the some of the largest public hotel companies. We report back on noteworthy information from those calls. These stories show up in the Earnings Recap section.

How do I register on HNN?

Click “Log In” or “Sign Up” in the upper right-hand corner of the website. (If you already have an HNN account and already are logged in, you’ll see the words “Log Out” or “Welcome Username” instead.)

How much does it cost to register on HNN?

Registration is free and secure. Click here to register on HNN.

Does HNN share my email address and other personal information?

Only if you give us permission to do so. If you wish to receive messages from third parties, click “Allow HNN to send you information on behalf of its industry partners” on the account management page. If you don’t click on this feature, we will not share any of your personal information with any third parties outside the STR enterprise.

What do I get when I register on HNN?

You gain excess to exclusive content, such as Special Reports and STR Data Presentations. You also can sign up for any of HNN’s e-newsletters.

Why do I need to log in to view STR Data Presentations?

STR Data Presentations are exclusive content available to all registered HNN subscribers. Registration is free and secure.

How do I change my account settings, such as username or password?

If you’re already logged in to HNN, click “Welcome, UserName” in the upper right-hand corner of the website. Change your personal information and click “Submit.” If you’re not logged in, click “Log In,” and then follow the prompts to log in. Once on the account management page, change your personal information and click “Submit.”

How do I contact the HNN staff?

View the About Us page for staff emails and phone numbers.

I have a news tip. To whom should I send it?

We love tips. Please send them to News Editor Sean McCracken at smccracken@hotelnewsnow.com or any of the other staff members.

How do I get my events to appear on HNN’s Events Calendar?

Have an industry-related conference or event? Send them over to Assistant Copy Editor Dan Kubacki at dkubacki@hotelnewsnow.com. We reserve the right not to publish an event if it is commercial in nature or does not meet the needs of our audience.

How do I advertise my product on HNN?

Our director of business development, Lynsie Bennett, would love to chat. Please contact her at lbennett@str.com.

What kind of advertising opportunities are available on HNN?

A whole bunch. View our Media Kit for the overview. Have a specific question? Contact our director of business development, Lynsie Bennett, at lbennett@str.com.

Where can I view HNN’s Privacy Policy, Cookies Policy and other polices?

All policies are accessible via HNN’s updated Terms & Conditions.

There’s a message at the top of the page that says HNN uses Cookies. What does that mean?

HNN uses cookies to provide the best service for visitors to our site. A cookie is a small, often encrypted text file that is placed on your computer when you visit and navigate our site.

The cookies we use are “session” and “persistent.” Session cookies expire after a browser session and are not stored. Persistent cookies are stored on a user's device in between browser sessions. These cookies allow us to distinguish you from other users of the website. This enables us to provide you with the optimum user experience when you browse and, in some cases, purchase from our website. We also use cookies to improve our site by tracking how you and other users navigate the site.

How is HNN affiliated with STR?

Hotel News Now is a division of STR, Inc., and operates as an independent news outlet. Its coverage and editorial philosophy are at the discretion of the HNN editorial team..

What’s the Hotel Data Conference, and how is it affiliated with HNN?

The Hotel Data Conference is an annual event held each year in Nashville, Tennessee, home to HNN parent company STR. It brings together hotel industry professionals interested in digging into hotel data to uncover key trends and cull performance advantages.

The Hotel Data Conference is hosted by HNN and its parent company STR.

Read past coverage from the Hotel Data Conference.