Frequently Asked Questions
Find answers to your questions regarding SHOWCASE subscriptions, listings, search engine exposure, and how to get started.
General:
Q) Tell me more about the SHOWCASE audience. Who will see my listings if I sign up for SHOWCASE?
A) The SHOWCASE audience includes anyone with an interest in commercial real estate property listings across the U.S. It includes: brokers, owners, investors, tenants, and principals, among others. Learn more about the SHOWCASE audience.
Q) I already list my properties other places on the web. Should I Iist on SHOWCASE also?
A) Yes. With SHOWCASE , you’ll reach a unique audience that you won't find on other websites. When you advertise on SHOWCASE , you'll reach more prospects and generate more leads.
Q) What is the difference between having my listings in CoStar for free and advertising my listings on SHOWCASE?
A) Your free CoStar listings reach more than 60,000 of the top commercial real estate professionals, the premier community of commercial brokers, owners, investors and lenders. Advertising your listing in SHOWCASE expands your reach to hundreds of thousands of other potential prospects that visit CoStar.com every month.
Q) I already provided all my listings’ information to a CoStar marketing representative on the phone. Do I need to repeat the process again to market my listings in SHOWCASE?
A) No. If we already have your listing information, we simply use that information for your SHOWCASE listing – no need to do it twice. Remember: Contact your CoStar marketing representative if any listing information is outdated and needs editing.
Q) Which search engines will my listings show up on if I add them to SHOWCASE?
A) When you advertise your properties in SHOWCASE, we will invest in marketing your listings on the major search engines, including GoogleTM and Yahoo!®. Your listing and contact information will only be one or two clicks away from these engines.
Q) How do prospects contact me?
A) Your SHOWCASE listing includes your firm’s name, your name and your phone number. Prospects will also be able to reach you via email through a broker inquiry tool.
Q) Can I add attachments like a marketing flyer to my SHOWCASE listing?
A) Yes. If you have added a marketing flyer to your CoStar free listing, then it will also appear in your SHOWCASE listing.
Q) Is there a limit to the number of properties I can have posted in SHOWCASE?
A) There is no limit to the number of listings you can advertise. However, there are a limited number of listings SHOWCASE will show in any one submarket. To ensure maximum exposure for all your listings, please contact CoStar at your first convenience.
Q) Can I request preferred placement for an extra fee?
A) Preferential listing placement is coming soon. Check back often!
Q) Why does CoStar only allow commercial real estate professionals to market their properties in SHOWCASE?
A) CoStar believes that commercial real estate professionals, such as brokers, are critical to any commercial property transaction. By allowing non-professionals to list properties, other services on the web condone principal-to-principal deals that cut out the broker. That works against your long-term interests.
Q) I don’t have any listings in CoStar. Can I still market my listings in SHOWCASE?
A) Yes. Just call 877-664-LIST (5478). A CoStar marketing representative will take all of your listing information. Upon completing this brief process, you will then be able to list your properties in SHOWCASE.
Q) If my firm buys a subscription to SHOWCASE, will all the brokers’ listings automatically show up in SHOWCASE? Or do we need to do something additional?
A) Depending on the agreement CoStar makes with your firm, all broker listings will be automatically added to SHOWCASE. Each broker with listings will also have the ability to remove their listings from SHOWCASE.
Q) Is a subscription required?
A) Yes. SHOWCASE wcase is available to brokerage firms by annual subscription. The subscription permits all brokers in the firm to market their listings in SHOWCASE. To subscribe to SHOWCASE, please call 877-7-COSTAR or your local CoStar account representative.
Q) Who should I call if I need help signing up for SHOWCASE?
A) If you can’t find the answers you are looking for here, CoStar customer service is available by phone, 800-613-1303, or email, support@costar.com, Monday through Friday from 8:00 AM to 8:00 PM ET and Saturday from 9:00 AM to 6:00 PM ET.
I subscribe to SHOWCASE:
Q) How do I add more listings in SHOWCASE?
A) Just call 877-664-LIST (5478). A CoStar marketing representative will take your new listing information. As a SHOWCASE subscriber, your listings will be automatically published in SHOWCASE within one business day.
Q) How do I remove listings from SHOWCASE?
A) To remove listings from SHOWCASE, just log in using your username/password you selected when you first registered. When you get to the Purchase/Manage screen (the first page you’ll see), follow the on-screen instructions to remove any listings you want.
Q) How do I update my listings?
A) Call your CoStar marketing representative to update your listings any time. When you update your listings on the phone, your SHOWCASE listings will be updated within 24 hours.
Q) How do I know my property is being viewed?
A) CoStar will soon offer tracking reports on all SHOWCASE listings, including statistics on viewership.
Q) My property in SHOWCASE just sold or was leased. What do I do next?
A) When a property listing is sold or leased, contact CoStar research at 877.664.5478 to let us know of the change in status. Any updates you make to your CoStar listing will be updated in SHOWCASE as well.