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Wal-Mart, Target Roll Out Smaller Urban Store Formats to Do Battle with Dollar, Drug Store Rivals

"Big Box" Discount Retailers Downsize Stores In Bid to Seize Market Share
October 2, 2013
The latest growth strategy at Wal-Mart stores is to get bigger by getting smaller.

After building the world’s largest retail platform by opening superstores in every major U.S. market, Wal-Mart is doubling down on a strategy of opening new stores that are a fraction of the chain's traditional size, targeting densly populated urban areas where demographics increasingly show more people prefer to work and live.

The Bentonville, AR-based retailer is aggressively expanding its Neighborhood Market stores, which average 38,000 to 40,000 square feet -- a fraction the size of Wal-Mart's traditional 180,000-square-foot "Supercenters."

Bill Simons, president and CEO of Wal-Mart, said the company plans to open more than 200 more Neighborhood Market stores in the U.S. over the next 18 months, bringing the total to more than 500.

"We continue to roll out this format aggressively throughout the country, opening more sites in the second quarter than in any other quarter in our history," Simon said. "In fact, we opened 12 stores in just one day this (past) quarter."

Moreover, the retailer has signaled it may green light an even smaller format called Walmart Express, with stores that range in size from 10,000 square feet to 12,000 square feet. Wal-Mart has built 20 Express stores in a pilot phase that has "performed very, very well for us," Simon said, adding that the retailers plans to share more details about its plans for the smaller format at its Oct. 15 meeting for the investment community.

Both concepts compete directly against a rising number of grocery stores, drug stores and dollar discount stores that have added groceries to their offerings to reach shoppers looking for value and convenience.

The giant retailer's smaller formats are part of a multichannel strategy to stock products purchased at its bricks-and-mortar stores as well as quickly deliver products ordered online.

In part to support that rapid product delivery strategy, Wal-Mart this week announced plans to open two new online fulfillment centers, an 800,000-square-foot facility in Fort Worth, TX, and a 1 million-square-foot center scheduled to open in early 2014 in Bethlehem, PA, that will be its largest ever.

"Increasingly, access is becoming more important to customers. And we believe we have an opportunity today through multiple formats to take our brand closer to the customers," Simon told investors at the recent Goldman Sachs Global Retail Conference.

Express stores sized as high as 15,000 square feet have tested and delivered very well against competing formats, offering shoppers groceries, pharmacy items and fuel at competitive prices against dollar store, drug store and grocery rivals, he said.

While not a new concept - Wal-Mart has been opening typical grocery store sized markets since 1998 - Neighborhood Markets is now one of the fastest-growing formats in retail, with 60% growth and mid-single-digit comparable sales over the last couple of years, Simon said.

Target: Also Testing Smaller Format, But Proceeding Cautiously
Fellow discount retailer Target has been more deliberate in the national rollout of its smaller-format CityTarget stores. Although only two have opened so far in 2013, for a total of seven, the company sees immense promise in the new smaller format.

The seven stores are located in Los Angeles, Chicago, Seattle and Portland and range from 80,000 to 100,000 square feet. In addition to the CityTarget locations, Target operates a total of 1,530 general merchandise stores and 251 SuperTarget larger-box stores.

Target Chairman, CEO and President Gregg Steinhafel said at a meeting with investors in August that company executives continue to be pleased with the results in these stores.

"Sales have essentially met our expectations and the mix of home and apparel has been better than expected," he said.

Retail analysts at Valuentum Securities Inc. have said they're "big fans of the City Target concept."

"If trends towards re-urbanization in the U.S. remain intact, we think CityTargets could take off, particularly since the brand is so familiar and liked by current middle-upper income suburban dwellers," the firm said in a research note. "Some of the CityTargets we've seen simply interact with the urban consumer that drive less and may make more frequent trips than the megastores in the suburbs."

Solving Logistics Issues Key to Success
The added distribution and logistics capabilities provided by Wal-Mart's newly announced fulfillment centers also are seen as a direct response to competition from e-commerce behemoth Amazon.com.

Wal-Mart' plans to work with its suppliers around the country and use its expanded fulfillment network to deliver U.S. orders faster and at lower cost. The company said in a release it is "uniquely positioned to ship online orders from stores and many of its more than 130 distribution centers, all leveraging its world-class transportation network."

"With our dedicated online facilities and 4,100 stores within five miles of two-thirds of the U.S. population, we gain a significant advantage by being positioned in the most important location - close to our customers," said Joel Anderson, president and CEO of Walmart.com.

Through the Walmart Express pilot program, "We’re learning a lot about servicing and constructing small stores that’s actually helped us become more efficient in operating and building the Neighborhood Markets as well," added Simon.

Just as importantly, noted Target CFO John Mulligan, the smaller store formats expand the list of potential store sites, particularly in supply-constrained urban areas.

"As we can get the stores smaller, the number of real estate options becomes much broader for us," Mulligan said. "If we can find sites, we’ll open more CityTargets."

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