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USAA To Add Jobs, Office Space In National Expansion

Financial Services Firm To Add As Many as 3,500 New Positions Nationwide Through 2015
March 13, 2013
USAA, which provides financial services for the U.S. military and their families, is acquiring and planning additional office space in the San Antonio and Phoenix markets as part of an aggressive national expansion that will create as many as 3,500 jobs across the nation over the next three years.

First in line for expansion are USAA's San Antonio headquarters and its operations in Phoenix, where the company will add 1,000 jobs each. The company did not reveal where the remaining 1,500 positions will be based.

"Demand has never been stronger for all that USAA offers, and we need to continue to have the best employees in sufficient numbers," said USAA CEO Joe Robles.

The company said it needs the added space and positions to keep pace with current and projected membership growth. Tens of thousands of military personnel are returning home after the long conflicts in Iran and Afghanistan.


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The company plans to break ground next month on a 380,000-square-foot expansion of its existing campus in north Phoenix. The larger office space is expected to house as many as 1,000 new employees by the end of 2015, with the first phase expected to be completed by the summer of 2014.

In San Antonio, where its corporate headquarters is running at nearly 90% capacity, USAA will occupy additional leased space for a net gain of 1,000 jobs by 2015. The company's sprawling 263-acre headquarters campus at 9800 Fredericksburg Road already employs more than 16,400 in nearly 4.2 million square feet.

Reinforcing its commitment to hiring within the military community, USAA will add member contact representatives in investments, insurance, banking and claims; underwriters; information security specialists; business and financial analysts; and modeling and statistical analysts.

The positions include member contact representatives in investments, insurance, banking and claims; underwriters; information security specialists; business and financial analysts; and modeling and statistical analysts. USAA has hired more than 6,000 military veterans and spouses since 2005, the result of its ongoing goal of having at least one of every four new hires be either a veteran or spouse.

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